Terms of service

Terms of Service

Last updated: June 22, 2026

Overview

Welcome to Doyon Piano Logistique.

The terms “we”, “us” and “our” refer to Doyon Piano Logistique. Doyon Piano Logistique operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience for pianos, piano delivery, piano moving, and related services.

Doyon Piano Logistique is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit our website, use our Services, purchase a piano, book a service, or otherwise interact with us.

Please read these Terms of Service carefully. By visiting, interacting with, purchasing from, or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and any other policies posted on our website.

Our Privacy Policy can be viewed here: /policies/privacy-policy
Our Refund Policy can be viewed here: /policies/refund-policy

If you do not agree to these Terms of Service, you should not use or access our Services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 1 - Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your province, state, or country of residence.

To use our Services, browse our online store, purchase a piano, request delivery, or book a service, you may be asked to provide certain information, including your name, email address, phone number, billing information, payment information, delivery address, and access details.

You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 - Our Products and Services

Doyon Piano Logistique sells pianos and may offer related services, including piano delivery, piano moving, piano pickup, piano placement, and other related services.

Most of our pianos are used, pre-owned, restored, refurbished, reconditioned, or previously owned instruments. Because of this, pianos may show normal signs of age, use, repair, restoration, cosmetic wear, finish imperfections, small scratches, dents, marks, or other age-related characteristics.

We make every reasonable effort to describe our pianos and services accurately. However, photos, videos, descriptions, sound recordings, and online information may not perfectly represent the exact appearance, sound, tone, touch, finish, or condition of a piano in person.

Colors, finishes, reflections, shine, wood tone, and product appearance may vary depending on lighting, screen settings, camera angle, and the device used to view our website.

Piano tone, touch, tuning stability, and feel can also vary depending on the room, temperature, humidity, flooring, placement, and environment.

We do not guarantee that the appearance, sound, tone, feel, touch, or quality of any piano will meet your personal expectations unless specifically agreed in writing.

All product descriptions, pricing, availability, and service details are subject to change at any time without notice. We reserve the right to discontinue any product or service at any time.

Section 3 - Piano Condition

Customers understand that used and pre-owned pianos are not new instruments.

Normal cosmetic wear, cabinet imperfections, age-related marks, finish wear, small scratches, small dents, signs of previous use, signs of restoration, minor mechanical noise, and normal tuning changes after delivery are not considered defects unless specifically misrepresented before purchase.

Pianos are sensitive to temperature, humidity, transportation, and environmental changes. After a piano is moved or delivered, it may require time to adjust to its new environment and may require tuning. This is normal and is not considered a defect.

Customers are responsible for maintaining proper indoor conditions, including stable humidity and temperature.

Damage or performance issues caused by improper storage, excessive humidity, dryness, temperature changes, unheated spaces, garages, basements, sun exposure, water exposure, improper handling, or moving by another party are not our responsibility.

Section 4 - Orders

When you place an order, submit payment, reserve a piano, or book a service, you are making an offer to purchase.

Doyon Piano Logistique reserves the right to accept, decline, modify, or cancel any order or service request at our discretion, including due to inventory availability, pricing errors, inaccurate information, access issues, delivery restrictions, safety concerns, or other circumstances.

Your order is not accepted until we confirm acceptance.

We must receive and process your payment before your order or service is confirmed.

Please review your order carefully before submitting it. Because pianos require scheduling, preparation, transportation, and professional handling, cancellation requests may not be possible once an order is accepted, a piano is reserved, or a delivery/moving service has been scheduled.

Your purchases are subject to our Refund Policy: /policies/refund-policy

Section 5 - Deposits and Reservations

A deposit or reservation payment may be required to hold a piano, reserve inventory, schedule delivery, or book a service.

Deposits and reservation payments may be non-refundable unless otherwise agreed in writing.

If a customer cancels after reserving a piano, changes their mind, refuses delivery, provides inaccurate access information, or fails to complete the purchase, the deposit may be kept to cover administrative, scheduling, holding, preparation, transportation, or opportunity costs.

Section 6 - Prices, Taxes, and Billing

Prices, discounts, promotions, delivery fees, moving fees, stair fees, long-distance fees, and service fees are subject to change without notice.

The price charged for a product or service will be the price confirmed at the time your order or booking is accepted.

Unless otherwise stated, posted prices may not include applicable taxes, delivery fees, moving fees, stair fees, long-distance charges, special handling fees, or other service charges.

You agree to provide current, complete, and accurate purchase, payment, billing, and contact information for all purchases and services.

You represent and warrant that any payment information you provide is true, correct, complete, and that you are authorized to use the payment method provided.

You agree to pay all charges incurred at the confirmed price, including applicable taxes and fees.

Section 7 - Delivery, Moving, and Access

Piano delivery and piano moving are specialized services that require proper access, accurate information, and professional handling.

Customers are responsible for providing complete and accurate delivery or pickup information, including:

  • Full address

  • Phone number

  • Number of stairs

  • Stair layout

  • Elevator access, if applicable

  • Doorway and hallway measurements

  • Parking access

  • Floor level

  • Room location

  • Any difficult access conditions

  • Any obstacles, restrictions, or special requirements

Delivery times and service windows are estimates only and are not guaranteed.

We are not responsible for delays caused by traffic, weather, road conditions, parking issues, building access issues, customer delays, incorrect information, unsafe access, mechanical issues, or events outside our control.

If the piano cannot be delivered, picked up, or moved because of inaccurate information, unsafe conditions, restricted access, or circumstances outside our control, additional fees may apply.

We reserve the right to refuse or stop any delivery or moving service if we determine that the move is unsafe, impossible, or likely to cause damage or injury.

Delivery fees, moving fees, stair fees, long-distance fees, special handling fees, and completed service fees are non-refundable once the service has been completed.

Section 8 - Risk of Damage After Delivery

Once a piano has been delivered, placed, and accepted by the customer, the customer is responsible for the piano.

We are not responsible for damage, tuning instability, environmental issues, movement, scratches, floor damage, cabinet damage, mechanical issues, or other problems caused after delivery by the customer, another mover, another technician, improper storage, improper placement, humidity, dryness, temperature changes, or environmental conditions.

Customers should not move, drag, push, tilt, lift, disassemble, tune, repair, or modify the piano without proper professional assistance.

Section 9 - Returns, Refunds, and Exchanges

All piano sales are final unless there is a confirmed issue with the piano, an error on our part, damage caused during delivery by our team, or where otherwise required by applicable law.

Returns, refunds, and exchanges are governed by our Refund Policy: /policies/refund-policy

Because pianos are large, heavy, delicate, and require professional handling, returns are not accepted unless approved by us in writing.

Customers must not attempt to return, ship, move, or transport a piano without our written approval.

Any approved return must be coordinated directly with us.

Return moving fees, stair fees, transportation fees, storage fees, and related handling costs are the responsibility of the customer unless the return is due to an error on our part or damage caused during delivery by our team.

Section 10 - Completed Services

Completed services are non-refundable, including but not limited to:

  • Piano moving

  • Piano delivery

  • Piano pickup

  • Stair fees

  • Long-distance transportation

  • Special handling

  • Piano placement

  • Tuning services

  • Inspection services

  • Setup services

  • Administrative or scheduling fees

Once a service has been completed, it cannot be returned.

Section 11 - Intellectual Property

The Services, including but not limited to our website, text, images, graphics, logos, photos, videos, product descriptions, branding, layout, designs, and other content, are owned by Doyon Piano Logistique, its affiliates, licensors, Shopify, or other third parties, and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, publish, display, download, store, transmit, scrape, or exploit any part of the Services without our prior written consent.

Doyon Piano Logistique’s names, logos, product names, service names, designs, and slogans may be trademarks or trade names of Doyon Piano Logistique. You must not use them without our prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify.

Section 12 - Optional Tools

We may provide access to tools or features offered by third parties as part of the Services.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, conditions, or endorsement.

We are not responsible for any issues, damages, or losses arising from your use of optional third-party tools.

Any use of third-party tools is entirely at your own risk and discretion.

Section 13 - Third-Party Links

The Services may contain links to third-party websites, applications, tools, services, or content.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, or services of any third-party website or provider.

If you access third-party websites or services, you do so at your own risk.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 14 - Relationship With Shopify

Doyon Piano Logistique is powered by Shopify, which enables us to provide the Services to you.

However, any sales, purchases, bookings, deliveries, moving services, or transactions you make through our store are made directly with Doyon Piano Logistique.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale, purchase, delivery, moving service, product, piano, damage, injury, loss, claim, refund, or transaction between you and Doyon Piano Logistique.

You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases, bookings, services, and transactions with Doyon Piano Logistique.

Section 15 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: /policies/privacy-policy

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third-party service providers, including providers that may be located outside your province, state, or country of residence.

Please review our Privacy Policy for more information about how we collect, use, disclose, and protect personal information: /policies/privacy-policy

Section 16 - Feedback, Reviews, and Photos

If you submit, upload, post, email, text, or otherwise provide any ideas, suggestions, feedback, reviews, testimonials, photos, videos, or other content related to our products or services, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, distribute, display, and share that content for business, marketing, promotional, operational, and commercial purposes.

You represent and warrant that you own or have the necessary rights to provide such content and that the content does not violate the rights of any third party.

We may, but have no obligation to, monitor, edit, or remove feedback, reviews, or content that we determine to be inappropriate, unlawful, misleading, offensive, defamatory, obscene, or otherwise objectionable.

Section 17 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website or in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, availability, pricing, promotions, delivery fees, service fees, transit times, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

Section 18 - Prohibited Uses

You may access and use the Services for lawful purposes only.

You may not use the Services:

  • For any unlawful purpose

  • To violate any applicable laws, rules, or regulations

  • To infringe upon our intellectual property rights or the rights of others

  • To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate

  • To submit false or misleading information

  • To upload or transmit viruses, malware, or malicious code

  • To collect or track personal information of others

  • To spam, phish, scrape, crawl, or otherwise misuse the Services

  • To interfere with or bypass security features

  • To impersonate another person or entity

  • To engage in conduct that may harm Doyon Piano Logistique, Shopify, our customers, or other users

We reserve the right to suspend, restrict, disable, or terminate access to the Services if we determine that you have violated these Terms.

Section 19 - Termination

We may terminate this agreement or your access to the Services at any time, without notice, if we determine that you have violated these Terms or used the Services improperly.

You remain responsible for all amounts due up to and including the date of termination.

Any provisions that by their nature should survive termination will continue to apply, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, privacy, governing law, and dispute-related provisions.

Section 20 - Disclaimer of Warranties

The information provided through the Services is made available for general information purposes only.

We do not warrant that the information on our website will always be accurate, complete, current, or error-free.

Except as expressly stated by Doyon Piano Logistique, and except as required by applicable law, the Services and all products and services offered through the Services are provided “as is” and “as available.”

To the fullest extent permitted by applicable law, we disclaim all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you.

Nothing in these Terms limits any legal warranty or right that cannot be excluded under applicable law.

Section 21 - Limitation of Liability

To the fullest extent permitted by applicable law, Doyon Piano Logistique, its owners, partners, employees, contractors, service providers, affiliates, licensors, Shopify, and Shopify’s affiliates shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

This limitation applies to claims arising from your use of the Services, your purchase of any product, your booking of any service, delivery, moving, delays, product condition, website errors, or any other claim related to the Services.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Section 22 - Indemnification

You agree to indemnify, defend, and hold harmless Doyon Piano Logistique, Shopify, our affiliates, partners, owners, employees, contractors, service providers, licensors, and agents from any losses, damages, liabilities, claims, costs, or expenses arising from:

  • Your breach of these Terms

  • Your violation of any law or regulation

  • Your violation of the rights of a third party

  • Your misuse of the Services

  • Inaccurate information provided by you

  • Unsafe or inaccurate delivery or access information provided by you

  • Damage, injury, loss, or claim caused by your conduct, property conditions, access conditions, or instructions

Section 23 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be deemed severed from these Terms, and the remaining provisions will remain valid and enforceable.

Section 24 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with our posted policies and any written agreements between you and Doyon Piano Logistique, constitute the entire agreement between you and us regarding the Services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 25 - Assignment

You may not transfer, assign, or delegate these Terms, or any of your rights or obligations under these Terms, without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 26 - Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable federal laws of Canada.

The parties agree that any dispute shall be handled in the courts of Québec, Canada, unless applicable law provides otherwise.

Section 27 - Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to the Services after any changes are posted constitutes acceptance of those changes.

Section 28 - Contact Information

Questions about these Terms of Service should be sent to us at:

Doyon Piano Logistique
Gatineau, QC, Canada
Email: franky.king.tm@gmail.com
Phone: 873-655-1464

GST/TPS: 752124834 RT0001
QST/TVQ: 1233339080 TQ0001
Business/Trade Number: 752124834